Refund Policy

• Order Delays
  • USA: Eligible after 45 days from departure
  • Brazil: 110 days due to customs delays
  • Other Countries: 100 days for certain shipping lines
  • Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
• Orders Not Received
  • If tracking shows "delivered", no refund/resend will be provided
  • If not received, a non-delivery certificate is required from the local post office
• Damaged Products
  • Full refund or replacement for severely damaged items
  • Partial refund for minor damage (e.g., small scratches)
  • No refunds for packaging damage from international shipping
  • Claims for electronics must be made within 30 days
• Incorrect or Missing Products
  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing non-critical parts
  • For size issues, include a photo with measurements
• Order Cancellations
  • Full refund if canceled before processing or shipping
  • No cancellations for customized or pre-order items once paid

• Include photos/videos of damaged products
• Include screenshots of complaints (with name, date, content)
• Return the product if requested

• Dispute Deadlines: Disputes must be filed within 7 days of delivery or expected delivery date.
• Force Majeure: We are not responsible for delays caused by natural disasters, epidemics, customs delays, war or unrest.
• Shipping Method Restrictions: No disputes allowed for non-trackable shipping methods.
• Delivery Location Restrictions: Disputes may not be accepted for regions with known delivery limitations.
• Returns: Must be authorized in advance and returned within 30 days of receipt. Unauthorized returns will not be processed.
• Service-Based Products: Services (e.g., packaging or photography) are non-refundable once fulfilled.
• Unacceptable Disputes:
  • Change of mind
  • Product looks different than expected (without defects)
  • Delays due to customs or natural events
  • Wrong item ordered or incorrect address provided

• Order Status: No disputes once marked "closed"
• Shipping Method Limits: No disputes for:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Disputes not accepted in high-risk regions
• Returns Reminder: Only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality service unless inspected
• Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@ecovahid.shop

We’re here to help make your shopping experience smooth and worry-free!